No doubt about it: Salesflare will be GDPR compliant before the deadline of Friday May 25 2018. 💪
Operating from the center of Europe, just a 60km drive from where GDPR has been conceived, discussed and agreed upon, we probably take this a tad more seriously than most.
You’re not 100% sure what GDPR means for you and your CRM?
It’s really not that complicated. I’ll get you up to speed in a whim.
Let’s go through this together. 👊
We’ve been overwhelmed with quite a GDPR panic lately. 😵
There’s tons of talk about the possible fines. Companies sending dedicated emails and web pages with vague statements about GDPR compliance. Consultants and lawyers appearing out of nowhere.
A fellow founder recently told me: “This is going to be like the Y2K bug. Lots of craze and then nothing really happens in the end.” 😏
Probably the panic is indeed a bit too much.
But the difference with the Y2K bug is that the current GDPR panic will have a noticeably positive effect in the end.
Up till recently, enforcement of European data privacy and security regulation was quite vague and not really strict. Everybody handled it in a different way. Some better than others.
GDPR changes that. Despite the fact that the guidelines on practical implementation are not super concrete, the high level guidelines have been set. 🙌
It is good for companies to have this guidance. Plus it also means that customers and the general public know what to expect. Because every company now needs to follow the same framework.
We’ve always taken data privacy and security serious while building Salesflare’s CRM platform, as data is at the core of what we do.
If you like to read more about some of the measures we take on this level, check out this article in our knowledge base. 👈
Still, the GDPR exercise we’re currently going through forces us to map exactly how we handle data, for customers and for ourselves. The benefits:
In short, it further professionalizes the way data is handled. And asks us to produce a ton of documentation.
The European General Data Protection Regulation (GDPR) changes the way personal data on European Citizens and Residents is handled.
If you’re keeping data on European Citizens/Residents you need to comply with the regulation, regardless of where you’re based or headquartered.
Personal data is basically any piece of data that could be used to identify someone, when used on its own or in combination with other data. That makes the concept of personal data very broad.
There’s 3 parties in the relationship:
As Salesflare, we are a data processor for our customers. Plus we are a data controller as well when marketing to prospects, providing customer service, keeping data on employees for HR reasons, …
👉 If you’re a customer of Salesflare, we will soon provide you with the necessary legal documents to make sure that you as a data controller (controlling data about your customers, the data subjects) are employing a data processor (that’s Salesflare) who complies with the regulations.
The principles set out in the GDPR text are simple, logical and timeless:
Pretty logical, ain’t it? 😏
As I explained above, Salesflare needs to be GDPR compliant both as a controller and as a processor of personal data. What’s relevant to you as a customer is our role as a processor (for you as a controller).
As a data processor, we’re working on:
It’s a whole bunch, but the work is totally worth it 👊
Salesflare being GDPR as your CRM is one important step, as it holds your customer data, but it’s definitely not the only step to take.
Summarizing in very short:
Still sounds a tad abstract? 🙃
No worries. Checklists like GDPR Checklist or GDPR compliance apps like ECOMPLY are here to help you nail the details. Check them out! 👈
Look past the panic, the smoke and mirrors, and the money crazed consultants. Focus on the real stuff and get grinding.
It’ll surely take some documents, meetings and emails to get compliant, but it will make our parallel data world a much better place.
If you need help, we’re in it together. Check out the discussions on this EU GDPR Facebook group, the resources just above, … and get going. 💪
Good luck!
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